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In real-world events, response levels, resource mobilization and a maze of other requirements vary with conditions. You have procedures, protocols and plans for most situations, but how do you identify the right ones? What if conditions change? Documents... Procedures... Deadlines... Phone numbers... Checklists... Which ones do you use now? Where do you find them? How do you capture what you did? How do you impose deadlines?
Your organization has hundreds of talented individuals. But how do they work together to produce consistent results in a complex business landscape? Team members are distributed across a region, a state, or the world. Shift changes, labor practices, mutual assistance and other factors magnify the challenge.
You have a blazing network, a first rate document management system, and the three ring binders disappeared at the turn of the century. So why is the right information still so elusive when you need it? It all comes down to the here and now. The clock is ticking. What matters is the next step. Done correctly. Every time.
Options can look good on paper. But reality is where you turn when the chips are down. Where do you turn? 4command is our flagship application, which makes knowledge management real -- real enough for major power and water utilities to depend on it. 4command truly delivers the right information, to the right people, at the right time -- in the real world, not as an intellectual exercise.