Critical Situation Management (CSM) combines next-generation Knowledge Management technology with state-of-the-art Command Center software to deliver best practice performance across your organization. Whether your mission is to respond to threatening conditions, or to improve normal business processes consistently within a Six Sigma environment, CSM's applications can help.

Implementing CSM makes existing processes more effective, more repeatable, and more traceable – reducing error rates and failures while improving accountability and continuity as your personnel landscape evolves.  CSM brings Knowledge Management, communication and data management technologies together in a unique way to fully leverage organizational, human and technology resources, rather than stretch them. 

4command™ is CSM's flagship Command Center software. It is based on innovative, field-proven Knowledge Management technology – pioneered and refined by CSM over the past decade.  4command delivers process-specific electronic checklists and displays, tracks status, provides full situational awareness, enables electronic tasking and sharing, and integrates readily with other critical business systems.

The CSM Knowledge Management program has a proven track record, with successful implementations for major electric power, gas, water and wastewater utilities.  It has also been deployed successfully in the manufacturing, defense, chemical and refining industries. We invite you to explore our approach to Knowledge Management and automated Command Center applications, and look forward to discussing your requirements in depth.